General

1. All items sold are not refundable. We reserve the right to provide a refund
2. We are not liable for any lost mail under standard mail delivery option

Warranty

1. All products are covered by a 90-day warranty from the date of purchase. This warranty applies only to defects in materials or workmanship under normal use. Any defects must be reported within the warranty period and are subject to verification by our technical team.
2. If a product is confirmed to be defective, customers are entitled to a one-for-one exchange. Please note that printer-related issues are not covered and will be subject to evaluation by our technical team to determine if the product is defective.
3. The warranty does not cover issues arising from misuse, mishandling, unauthorized modifications, or normal wear and tear. Valid proof of purchase is required for all warranty claims.

Delivery

1. Free registered delivery applies to orders with total value above SGD$50 within Singapore and it applies only to a single address on a single trip. In the case of a split address, additional charges applies
2. Office address must be clearly stated out with a unit number or a relevant postage box. Buyer’s mobile number will be clearly stated on delivery slip but it is in the discretion of the logistics provider to use it or not. 
3. We are not liable for any incomplete or incorrect delivery address. It is buyer responsibility to ensure that correct address is being registered
4. We endeavor to meet the stated delivery timelines for each delivery method; however, these timelines are estimates only and do not constitute a guarantee. Unforeseen circumstances beyond our reasonable control may occasionally result in delays.

Order Cancellation/Amendment:

1. Any changes to an order must be requested within 24 hours of placing the order and can only be made if the items have not yet been processed.
2. Orders can be cancelled within 24 hours of placement and only if the items have not yet been processed.
3. We are not liable for any errors in orders placed by the customer. The Company reserves the right to modify or adjust orders as necessary to ensure proper fulfillment.

Damaged/Faulty goods

1. Any faulty items within the warranty period can be exchanged with proof of purchase (Invoice)
2. Damaged or faulty goods will require clear proof of defects or malfunctioning. Defective items are required to be sent back by the buyer with receipt attached (postage costs borne by the buyer). Upon receipt of the items, we will verify it and send a new batch of replacements to the buyer. We reserve the right on a refund to the customer depending on the evaluation report
3. In the case of wrong items received, buyer is required to send the items back to us in the original packing-unused, unopened, re-saleable condition (postage borne by buyer), with receipt attached. Any items which are not in its original state will be considered sold. Upon receipt of items, we will send the correct order to the buyer
4. It is in the onus of the buyer to ensure and check that the items delivered is correct. On our part, we will also ensure packing and delivery accuracy 

Return Policy

1. Defective products can be returned within 90 days of purchase for a one-for-one exchange. Printer-related issues or damage from misuse are not covered. All returns must be verified by our technical team with valid proof of purchase. Subsequently, technical team will advise on the next steps to do a replacement.

Payment Methods:

1. Payment can be done through Bank Transfer, Credit/Debit Cards, PayNow, Apple Pay, Google Pay, Grab Pay
2. If buyer pays via PayNow or Bank Transfer, we will only start to process the order once payment is completed and verified
3. All payment terms are denominated in SGD$. No foreign currency is accepted
4. All credit/debit card information is securely stored with Stripe who is well equipped with state the art cyber security features